Terms and Conditions – IGS Electronics

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the IGS Electronics application and website operated by Al-Ghriwati Electronics Company (“we”, “our”, “us”).

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Acceptance of Terms

By creating an account, placing an order, or using the platform in any way, you confirm that you have read, understood, and agreed to these Terms and Conditions.

3. Account Creation and Security

To use certain features, you may be required to create an account.

You agree to:

  • Provide accurate, complete, and up-to-date information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms
  • Contain false or misleading information
  • Are used for fraudulent or illegal activities

4. Orders and Payment

4.1 Order Acceptance

  • All orders are subject to product availability
  • Orders are confirmed only after successful payment

4.2 Pricing

  • Prices may include or exclude VAT depending on applicable regulations
  • We reserve the right to update prices at any time without prior notice

4.3 Payment Methods

  • Payments must be made through approved and secure payment service providers
  • We do not store payment card details

5. Shipping and Delivery

5.1 Shipping Coverage

Shipping is available to all Syrian provinces through approved local shipping companies.

5.2 Processing and Delivery Time

  • Order preparation: 1–3 business days
  • Delivery time: 2–7 days, depending on the province

5.3 Shipping Fees

  • Calculated based on delivery location and package weight
  • May vary depending on the shipping provider

5.4 Shipping Delays

Delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Traffic or operational congestion
  • Security situations

We are not liable for such delays.

5.5 Order Receipt

Customers must:

  • Inspect the package condition
  • Verify product accuracy within 24 hours of delivery

6. Returns and Exchanges

  • Returns or exchanges are allowed within 7–14 days from the date of receipt
  • Products must be in original condition and packaging

Returns are not accepted for:

  • Used products
  • Products damaged due to misuse

7. Warranty Policy

7.1 General Principle

  • Some products may include a warranty from the seller or manufacturer, while others may not
  • Warranty availability depends on each seller
  • Warranty details (duration, coverage, terms) are displayed on the product page before purchase

7.2 If a Warranty Is Available

  • The seller is fully responsible for providing and honoring the warranty
  • The warranty typically covers manufacturing defects and operational issues not caused by misuse

7.3 Warranty Does Not Cover

  • Damage caused by misuse or improper handling
  • Breakage, scratches, or physical damage
  • Damage caused by liquids or moisture
  • Use of non-original parts or accessories
  • Repairs performed outside authorized service centers

7.4 How to Use the Warranty

  • Contact the seller or customer service via the platform
  • Provide your order number or invoice
  • Follow the seller’s warranty procedures

7.5 Platform Responsibility

  • The platform acts only as an intermediary between buyer and seller
  • We are not responsible for fulfilling seller warranties
  • We are responsible only for displaying warranty information and facilitating communication

7.6 Products Without Warranty

  • Some products may be sold without a warranty
  • This will be clearly stated on the product page
  • In such cases, only the return and exchange policy applies

8. Order Cancellation

  • Orders may be canceled only before they are shipped
  • Once the order has been shipped, cancellation is no longer possible

9. Permitted Use

You agree to use the platform only for lawful purposes.

The following activities are strictly prohibited:

  • Illegal use of the platform
  • Attempting to hack, disrupt, or compromise the system
  • Misuse of services or fraudulent behavior

We reserve the right to take legal action against violations.

10. Intellectual Property

All content on the platform, including but not limited to:

  • Text
  • Images
  • Logos
  • Designs

is the property of Al-Ghriwati Electronics Company and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Technical issues or interruptions beyond our control
  • Misuse of products by users
  • Shipping delays caused by external conditions
  • Indirect or consequential damages arising from the use of our services

12. Platform Role

The platform may act as an intermediary between sellers and buyers.

  • Sellers are responsible for product accuracy, warranties, and compliance
  • Buyers are responsible for reviewing product details before purchase

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be published on the website and/or application and will take effect immediately upon publication.

Continued use of the platform constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in Syria.

15. Contact Information

For any questions or inquiries regarding these Terms and Conditions, please contact:

Al-Ghriwati Electronics Company
IGS Electronics
Address: Mazeh Street – Damascus – Syria
Email: info@igs-store.com