IGS Electronics – Privacy Policy

1. Introduction

At Al-Ghriwati Electronics Company (“we”, “our”, “us”), we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation and applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, or purchase products through our services.

By using our services, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Al-Ghriwati Electronics Company
(Please insert your registered business address and contact email here)

If you have any questions about this Privacy Policy or your data, you may contact us through our official support channels.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address

3.2 Order and Transaction Data

  • Order details
  • Purchase history
  • Payment status

3.3 Technical Data

  • IP address
  • Device type
  • Operating system
  • Application usage data and interaction logs

3.4 Payment Information

Payment information is processed securely through third-party payment providers.
We do not store credit or debit card details.

4. Legal Basis for Processing (Article 6 GDPR)

We process your personal data based on the following legal grounds:

  • Contractual necessity – to create your account, process orders, and deliver services
  • Legal obligation – to comply with applicable laws and regulations
  • Legitimate interests – to improve our services, ensure security, and prevent fraud
  • Consent – for marketing communications and optional features (you may withdraw consent at any time)

5. How We Use Your Information

We use your personal data for the following purposes:

  • Creating and managing your account
  • Processing purchases and payments
  • Communicating with you regarding orders, delivery, or customer support
  • Delivering products and services
  • Improving application performance and user experience
  • Sending notifications, updates, and promotional offers (you may opt out at any time)
  • Detecting and preventing fraud or misuse
  • Complying with legal and regulatory requirements

6. Data Sharing and Disclosure

We only share your personal data when necessary and with trusted parties:

6.1 Service Providers

  • Shipping and logistics companies for order delivery
  • Payment service providers for secure transaction processing
  • Technical and hosting providers supporting our systems and infrastructure

6.2 Legal Compliance

We may disclose your data if required to do so by law or in response to valid legal requests.

6.3 Data Protection Measures

All third parties are required to:

  • Process data only for specified purposes
  • Maintain strict confidentiality
  • Implement appropriate security measures

7. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with an adequacy decision

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of data and applicable legal obligations.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive data
  • Secure communication protocols (HTTPS/SSL)
  • Access control and system monitoring
  • Protection against unauthorized access, loss, or misuse

Payment data is handled exclusively by secure and authorized payment providers.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve functionality and performance
  • Analyze user behavior and usage patterns
  • Enhance the overall user experience

You can control or disable cookies through your browser or device settings.

11. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

You also have the right to lodge a complaint with a data protection authority in your country of residence.

12. Account Management and User Controls

You may at any time:

  • Access and review your personal data
  • Request corrections or deletion
  • Unsubscribe from marketing communications
  • Request account closure

Requests can be submitted through our official support channels.

13. Children’s Privacy

Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

14. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published within the application and/or on our website.
We encourage users to review this page periodically.

15. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Al-Ghriwati Electronics Company
IGS Electronics
Address: Mazeh Street – Damascus – Syria
Email: info@igs-store.com
Phone: 0994435356